Customer Mania! It's Never Too Late To Build A Customer-Focused Company

By Kenneth Blanchard Ph.D. | Business and Money ebooks | DMCA

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts...

Hardcover: 208 pages
Publisher: Free Press (November 15, 2004)
Language: English
ISBN-10: 0743270282
ISBN-13: 978-0743270281
Product Dimensions: 5.5 x 0.8 x 8.4 inches
Amazon Rank: 1493072
Format: PDF ePub djvu ebook

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reviews: Got this for 2 team members - it is a great book for helping guide the process and understanding of customer service....

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Customer Mania! It's Never Too Late to Build a Customer-Focused Company epub
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